Why are you passionate about the relationship between dentists and technicians?

Having worked as both a dental technician and a dentist, I’ve seen first-hand how essential, but often strained, this relationship can be. Many of the frustrations we experience come from a lack of understanding of each other’s challenges.

Why do you think this disconnect still exists?

It often comes down to assumptions. Technicians may feel clinicians don’t take enough care, while dentists may assume technicians will fix issues. In reality, both sides are doing their best, but without full visibility of each other’s pressures.

Impressions are a common pain point – why is that?

Poor impressions are understandably frustrating for technicians, but clinically they’re not always easy to achieve. Patients, time pressures and conditions all play a role. The real issue is how both sides respond – frustration can quickly become a cycle that impacts outcomes.

How can communication be improved?

Clear, detailed communication is key. Lab tickets with minimal instructions aren’t enough. Technicians need context, goals and ideally images. Better communication builds trust and leads to better results for patients.

What role does digital dentistry play?

Digital tools have transformed workflows and offer huge benefits in efficiency and consistency. However, they’re not a complete solution. Achieving natural, personalised outcomes still relies on skill, experience and collaboration.

Why is collaboration more important than ever?

Dentistry is interconnected, yet we often learn in isolation. When dentists and technicians train together, they develop a shared understanding, which improves communication, respect and ultimately patient outcomes.

How important is feedback between clinicians and technicians?

It’s essential. Technicians should feel confident giving constructive feedback, and clinicians need to be open to it. These conversations aren’t about criticism – they’re about improving outcomes for everyone involved.

What are the consequences of poor collaboration?

Breakdowns in communication lead to rework, wasted time, added costs and patient dissatisfaction. Getting things right first time benefits clinicians, technicians and patients alike.

What can delegates expect from your session at DTS?

My aim is to start a conversation, encouraging both clinicians and technicians to reflect on how they work together and how they can improve.

Any final message for attendees?

Don’t attend alone – bring your dentist or technician. The challenges we face sit between us, and the only way to solve them is together.

Mike Gregory will present ‘Train your dentist to send you the best clinical work’ at the Dental Technology Showcase (DTS), taking place alongside the British Dental Conference & Dentistry Show at Birmingham NEC on 16 May at 14:45 in the Dental Technicians’ Hub